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DHS FEMA RFI: Civil Rights Case Management System Services

Notice ID: 70FA3123I00000001


The Federal Emergency Management Agency (FEMA) is conducting market research for a Civil Rights case management system that manages all aspects of tracking and managing complaints to ensure compliance with Sections 308 and 309 of the Stafford Act, Title VI of the Civil Rights Act, Section 504 of the Rehabilitation Act, Title IX of the Education Amendments Act of 1972, and the Age Discrimination Act of 1975. The functional performance criteria require that all electronic and information technologies be usable for people who may be blind or have low vision, are deaf or hard-of-hearing, have limited motor control or dexterity, or have speech or communications disabilities.

Civil Rights Case Management System shall include the following:

  • Must be a SaaS for cloud delivery. Be accessible to internal and external end users via internet. External users will only utilize the system for complaint submissions. System must comply with Section 508 standards and Department of Homeland Security (DHS) accessibility policies and procedures.
  • Sections and fields in compliance with Civil Rights and Civil Liberties (CRCL) authority under 6 U.S.C. § 345 and 42 U.S.C. § 2000-ee-1 and other requirements relating to non
  • Equal Employment Opportunity (EEO) complaints alleging civil rights and civil liberties violations.
  • Upgrade capabilities to remain in compliance with changing Equal Employment Opportunity Commission (EEOC) and non-EEOC reporting requirements.
  • Drop-down menus and data validation routines to improve data accuracy.
  • Conversion of existing Civil Rights data…

Read more here.


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