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DHS RFI: USCIS Office of the Chief Information Officer–Chief Data Officer Support Services (OCIO-CDOSS)

Notice ID OCIOCDOSS05102022


ICE is exploring procurement strategies for support services for CDO and other OCIO offices. ICE requires a Contractor that will provide highly professional, technically proficient, and relevant, subject-matter expertise in the areas of Front Office, Records and Data Management & Governance support services, Data Analytics and Science support services, and UI/UX support services. In addition to providing support services as described below, the Contractor shall leverage its expertise to provide senior level, highly skilled consultant advisory services for the holistic benefit of OCIO.

Based on current program activities, ICE anticipates acquiring the following tasks:

“Task 2: CDO Program Management Office (PMO) Support

The contractor shall provide senior level, highly skilled consultant advisory services for the holistic benefit of the CDO office, specifically supporting the tracking and managing the ICE Enterprise IT Data Modernization Roadmap, building on ICE progress to date, while ensuring an executable roadmap to ICE’s future as a data-driven organization. Continue Roadmap maintenance, including capability gap status and tracking, intake of new capability gaps, and manage the Data Management Action Council (DMAC) briefings, through an iterative manner with draft materials delivered throughout development, to ensure objectives are being met. The DMAC is a group of key ICE stakeholders to take measurable actions toward transforming ICE into a data-driven organization. As part of the ongoing ICE IT Data Modernization (ITDM) effort initiated in 2021, this working group will tackle ICE’s most pressing challenges through data modernization efforts including prioritizing capability gaps, providing actionable recommendations to leadership, and advocating for organizational needs…”

“Task 3: CDO Automation Support

The contractor shall provide the following services in support the automation of CDO processes:

  • Configuring and utilizing data management tools, such as MOBIUS, Collibra Data Governance Center or similar, to support CDO needs
  • Development of complex workflows and associated scripting logic using Business Process Modelling Notation (BPMN)
  • Thought leadership around enhancing CDOs automation of its processes, based on emerging industry practices and technologies…”

“Task 11: UI/UX Services

The contractor shall provide dedicated ad-hoc support to OCIO Division for UI/UX design, development, and other pertinent needs as they arise. The contractor shall provide UI/UX Support to OCIO to achieve help ensure solutions created are streamlined, user friendly, consistent, and cohesive to improve the usability, and reduce needed training due to the ease of the solutions. Sample activities and tasks may include working design sessions, design presentations, and working wireframe and UI/UX development.

Task 12: Data Science and Data Analytic services:

The contractor shall provide dedicated Data Science and Data Analytic services to ad-hoc initiatives to support IT Data Modernization, and other ICE analytics and reporting needs. The contractor shall provide Data Science and Data Analytics services Support to ICE reporting and analytical needs by using ICE data to provide visibility, trend analysis, and other analytics to help ICE made decisions utilizing reliable and timely data…”

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