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Federal CIO Clare Martorana: The tech is ‘the easy part’ of improving CX

“’The technology is the easy part,’ federal CIO, Clare Martorana, told FCW in an interview. ‘I have not found a single thing in my now six-plus years in government that was actually a confounding technical problem.’

Agencies are currently implementing a list of specific projects to remake government services, as directed by a 2021 executive order from President Biden and priorities in the President’s Management Agenda…

‘We’ve been talking about it for a long time, that you can’t do tech without that feedback loop,’ said administrator of the General Services Administration, Robin Carnahan, during a Tuesday panel. ‘To have the president talk about that and sign an executive order and put the word out across all the agencies and all the government, ‘this has gotta be a top priority’ – that’s a win, yall.’…

‘The director of OMB has cascaded this throughout the entire organization to make this a top focus,’ [Martorana] said. ‘The president really cares about this… so I am seeing something reflected back to us, which makes our work easier.’…” Read the full article here.

Source: Federal CIO: The tech is ‘the easy part’ of improving CX – By Natalie Alms, May 18, 2022. FCW.


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