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Federal News Network: IRS looks to automate how it processes paper tax returns to tackle its backlog

“The IRS, having struggled with a backlog of mail and paper tax returns since the start of the COVID-19 pandemic, is calling on industry to help tackle its paper problem.

The agency’s Enterprise Digitalization and Case Management Office (EDCMO) is asking vendors how it can digitize more than 100 million pieces of mail it receives every year…”

“’To ensure we continue to meet our demand and improve taxpayer service, we are seeking a new and inventive way to complete these tasks while maintaining our standards and timeframes,’ the RFI states.

IRS Commissioner Chuck Rettig told the Senate Appropriation Committee’s subcommittee on financial services and general government that the agency is ‘going into the direction of being able to automate paper returns.’…”

“Beyond its plans for scanning technology, the RFI states the IRS ‘is creating an environment where IRS data is available, accessible, and usable in a format that enables data-driven decision making at all levels of the organization.’

The agency will accept responses to its RFI through 8 a.m. on May 13…” Read the full article here.

Source: IRS looks to automate how it processes paper tax returns to tackle its backlog – By Jory Heckman, May 4, 2022. Federal News Network.

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