“Both GSA and VA have transformed their organizations with a ‘product-centered’ approach, rather than ‘project-centered.’ This shift has enabled the agencies to focus more on customer needs and develop cohesive teams around those products that support solutions throughout the entire lifecycle.
Crystal Philcox, assistant commissioner of operations at GSA’s Technology Transformation Services, said a product approach leverages methodologies like human-centered design and Agile development, both of which align with President Biden’s recent executive order on customer experience. Philcox recommended that organizations should identify a ‘north star,’ then develop milestones around delivering use cases for real users, which will improve product functionality and quality…”
“GSA is designing solutions with containerized cloud solutions and microservices to improve flexibility and driving privileged access management to improve security needed to do more complex data work. The agency has also seen successes through implementing tiger teams, which are specialized, cross-functional groups brought together to solve specific problems…”
“Looking ahead, a top priority for is data security.
GSA is currently building out a data layer, where all authoritative data sources live. The agency is creating services in between the data layer and its application layer to provide users with real-time information and enhance self-service experiences, Philcox said…” Read the full article here.
Source: DevSecOps is Improving CX at GSA, VA – By Sarah Sybert, May 2, 2022. GovCIO.