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IronArch Technology seeks Vice President of Customer Experience and Delivery

“This role is responsible for ensuring IronArch provides an unparalleled customer experience to a rapidly growing portfolio of projects. They will also be accountable for the successful transition between sales/capture/proposal activities and the initiation and stand-up of new contracts.” 

Responsibilities: 

  • “Ensuring our projects are successful as defined by profitability, customer satisfaction (exceptional CPARS or subcontractor survey), and employee engagement. 
  • Supporting our PMs when they require assistance for specific issues while providing overarching leadership and guidance to the broader delivery teams.  
  • Ensuring projects maximize their employee welfare budgets and consistently promoting employee engagement and team building activities. 
  • In collaboration with PMs, cultivate customer relationships with our federal clients and corporate partners through frequent, substantive, proactive outreach and engagement. 
  • Develop an Agile, repeatable, and scalable delivery methodology that’s consistent across all projects.  
  • Collaborate closely with other members of the corporate functional areas including Growth, Contracts, Finance, and Employee Experience & Culture (HR/Talent Acquisition).   
  • Proactively work with IronArch’s Talent Acquisition team to qualify and manage project openings.  
  • Managing, supporting, developing, and collaborating with our PMs and emerging leaders as a player-coach. 
  • Collaborating with EEC to develop an emerging leaders program.  
  • Participating in solutioning sessions, proposal writing, pricing/ROM development, color team reviews, code challenges/technical demonstrations, and orals. 
  • Mentoring directors and project leaders to seek organic growth within current accounts.” 

Qualifications: 

  • “12-15+ years of demonstrated successful experience managing federal government contracts.  
  • Must have existing relationships with government personnel and prime contractors within the DoD, DHS, and VA. 
  • Bachelor’s degree in business, technical or related discipline. 
  • Experienced with Agile/Scaled Agile Frameworks (SAFe® 5),and accompanying SAFe®5 certification(s) to include SAFe®Agilist/Practitioner/Release Train Engineer/Government Practitioner. 
  • Active PMI-PMP (PgMP preferred). 
  • Experience leading successful federal government projects ($30M portfolio or larger) focusing on Cloud Computing or Network Engineering, Platform Services, and/or Software Development/Engineering. 
  • Possess a quantifiable record of success in building new relationships and supporting new prime opportunities with federal government buyers. 
  • Strong understanding of the business of IT including demand, resource, portfolio, and asset management, along with technical concepts around application development, infrastructure, operations, automation, and cloud.” 

Read the full job description here. 

G2X TAKE: This IT Modernization and Operations and Management Consulting firm is seeking a leader to ensure their projects are successful as defined by profitability, customer satisfaction (exceptional CPARS or subcontractor survey), and employee engagement. 

This topic has 0 replies, 1 voice, and was last updated 2 weeks, 6 days ago by Heather Seftel-Kirk.

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