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USDA FSIS seeking Branch Chief of the Security, Compliance, Operations & Customer Assistance Center (SCOCAC)

The position serves as the Branch Chief of the Security, Compliance, Operations & Customer Assistance Center (SCOCAC) within the Office of the Chief Information Officer (OCIO) of the Food Safety Inspection Service (FSIS). OCIO provides information technology (IT) planning and design, application development, systems administration, telecommunications, security, information management, and IT customer support services for FSIS.

Duties

  • Manages the Customer Assistance Branch’s workforce, which includes developing, managing, measuring, supporting, and reporting on critical IT service-level metrics.
  • Establishes connections with all IT departments to ensure that IT-delivered services and end-user productivity objectives are understood and surpassed.
  • Develops and conducts transactional and quarterly end-user satisfaction surveys, as well as action plans to address areas in need of improvement.

Read the full job description here.

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This topic has 0 replies, 1 voice, and was last updated 4 months ago by Anthony McCarthy.

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